Official Documents
At bro178, we take your privacy just as seriously as the security of your funds. This document transparently explains how we collect, use, store, and protect the personal information of every Malaysian member on our platform.
What you need to know at a glance – before reading the full version
This Privacy Policy ("Policy") describes how bro178 ("we", "Platform") collects, processes, stores, and protects your personal information when you use the bro178.click website and all related services.
Bro178 is committed to protecting the privacy of every Malaysian member who entrusts us with their personal information. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws in the jurisdictions where we operate.
By registering as a bro178 member, accessing our website, or using any of our services – including Sports Betting, Live Casino, baccarat, e-sports, or virtual sports – you acknowledge that you have read, understood, and agreed to this Privacy Policy.
If you have any questions about how we handle your personal data, you can reach us at any time by email at privacy@bro178.click or via 24/7 live chat on the bro178 platform.
Bro178 only collects data that is strictly necessary to provide our services to you. We do not collect excessive or irrelevant data. Below are the categories of data we collect and the purposes for which they are used:
| Data Category | Type of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad/passport number, identity document image | Identity verification (KYC), fraud prevention, legal compliance |
| Contact Data | Mobile number, email address | Account verification, service communications, security notifications |
| Financial Data | Bank account details, e-wallet numbers (Touch 'n Go, GrabPay, DuitNow), transaction history | Processing deposits and withdrawals, payment verification, AML |
| Usage Data | Betting history, games played, session duration, total wager amounts | Service improvement, VIP programme, responsible gambling |
| Technical Data | IP address, browser type, operating system, cookie data, device information | Platform security, fraud detection, technical optimisation |
| Communication Data | Customer service conversation records, emails, support tickets | Complaint resolution, staff training, service improvement |
We may also collect additional data when you participate in promotions, contests, or surveys organised by bro178 from time to time.
Every piece of data we collect has a specific and legitimate purpose. bro178 does not use your data for any purpose not stated in this Privacy Policy without first obtaining your consent. The following are the primary purposes for which your data is used:
Bro178 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Full stop. This is our absolute commitment.
However, in the course of operating our platform, we need to share data with the following categories of third parties, all of whom are bound by strict confidentiality agreements:
Bro178 invests seriously in security infrastructure to protect your personal data. The technical and organisational measures we have implemented include:
While we take all reasonable steps to protect your data, no security system is completely impenetrable. In the event of a data breach affecting your personal information, bro178 will notify you within a reasonable timeframe in accordance with Malaysian law.
Bro178 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the bro178 platform. Please note that disabling essential cookies may prevent you from logging in or using our services fully.
Bro178 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following is a general guide to our retention periods:
| Data Type | Retention Period | Justification |
|---|---|---|
| Active account information | For the duration of the active account | Required for service operations |
| Financial transaction records | 7 years after the transaction | Malaysia tax & AML legal requirements |
| KYC documents (MyKad/passport) | 5 years after account closure | Regulatory compliance requirements |
| Customer service communication records | 3 years after ticket closure | Historical reference and complaint resolution |
| Security logs & IP data | 12 months | Fraud detection and security investigations |
| Marketing data (with consent) | Until consent is withdrawn | Based on member consent |
Once the retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.
Under Malaysia's PDPA and bro178's Privacy Policy, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
To exercise any of the above rights, please submit your request to privacy@bro178.click stating the right you wish to exercise along with sufficient information to verify your identity. We will respond within 30 business days.
Bro178 takes child protection responsibilities extremely seriously. Our platform is for individuals aged 18 and above only. We do not knowingly collect or process personal data of individuals under the age of 18.
We carry out age verification procedures at registration and reserve the right to request proof of age at any time if there is reason for doubt. Should bro178 discover that data belonging to an individual under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.
Bro178 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or technological developments. Any material amendments will be communicated to members via:
Continued use of the bro178 platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with any amendment, please contact us to close your account and we will process the request in accordance with the conditions set out in the Terms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how bro178 handles your personal data, please contact us through any of the following channels:
We are committed to resolving all privacy concerns in a fair, timely, and transparent manner. If you are not satisfied with our response, you have the right to refer your complaint to the Personal Data Protection Commissioner of Malaysia under the provisions of PDPA 2010.
Six concrete reasons why over 120,000 Malaysian members trust bro178 with their personal information
Bro178 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). Every aspect of how we collect and process data is designed to meet the requirements of local data protection legislation.
Your data is protected with 256-bit SSL encryption — the same technology used by leading Malaysian banks such as Maybank and CIMB to secure their customers' online banking.
Bro178 has never and will never sell, rent, or trade members' personal data to advertisers or data brokers. Your data belongs to you – not to us as a business commodity.
You can access, correct, or request deletion of your data at any time. A straightforward process and prompt responses ensure you remain in full control of your personal information at bro178.
Bro178's security infrastructure and data protection practices undergo regular audits by recognised independent cybersecurity firms. This ensures our data protection standards remain current and effective at all times.
The bro178 Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon. We want you to genuinely understand what happens to your data, not just click "Agree" without reading.
Knowing that your personal information is fully protected by bro178, you can focus on what matters — enjoying Sports Betting, Live Casino, and all the entertainment bro178 has to offer.
By registering, you confirm that you agree to the Privacy Policy and Terms & Conditions bro178. Minimum age 18. 🔞